It is common to have a citation to a resource (article, book, etc.) and want to access the resource through the library. A citation is typically found in another article or book (in a footnote or bibliography), or it may be found in a database as the result of a search. While some databases include the full text of articles (look for a link labeled "Full Text" or "PDF" or "Download" or something similar), many databases are indexes that give citations of articles, but don't provide access to the articles. This page includes a variety of methods for checking to see if the library has access, as well as instructions on how to access resources from other libraries beyond Tufts.
Another common way to find resources that you struggle to access is through Google Scholar or another open web search tool. If you are denied access via a paywall, do not pay for access! Instead, check to see if the library has it using the methods below and/or request it from a non-Tufts library using Interlibrary Loan (method 4).
(This step only applies to citations found in databases. If your citation is from an article or book, skip to Step 3.)

If you found the citation in a database provided by the library, look for the "Find It@Tufts" button near the citation. If it exists, click on the button, and the database will communicate with the library's catalog and attempt to find the item. In many cases it will find the item and take you to it (or to a link that will give you access). If it doesn't work, either the library doesn't have the item, or the communication between the database and the catalog failed for some reason. You can try the other methods to try to gain access instead.
Databases will often have a link to the article on the publisher's website. This may have a label such as "Full Text at Publisher" or "Full Text" or "View at Publisher." Clicking on the link should take you to the page for the article on the publisher's site.
Unfortunately, publishers often put their articles behind paywalls, so you may not be able to access the article. It is still worth trying, since there are a couple of reasons the article may be available:
If there is no link to the publisher, or the publisher's site requires a payment or asks you to log in to an account you don't have, do not pay for access. Please check the other methods instead; it is likely that we either have access or can quickly get you access from another library.
A citation typically includes the author (which is sometimes an institution), the article or book title, the title of the journal in which it was published (for articles), and publication information, including year published, volume/issue for articles, and publisher and location for books.
You can use this information to search for the item in JumboSearch, the library's search engine for the majority of our resources. As an initial search, use the book or article's title, along with the name of at least one author.
A few tips for the search:
If your search in JumboSearch fails, continue on to see how you can request the resource.
NOTE: This method is only for if your resource is a journal article.
Because not every article in journals available through the library is indexed in JumboSearch, it's possible for a search by article title to fail even though the library has the article.
The next step is to search in JumboSearch's advanced search using the journal title. You can use this pre-configured journals advanced search, or you can open a new advanced search and filter your Material Type as "Journals" and your search term as "Title."
If you find the library has the journal, take note of the availability dates in the record for the journal, and compare to the publication date in the citation. It is possible the library has access to some years of the journal, but not the year of the article.
If the library has the journal for the year of the article, you can then follow the links and use the publication information from the citation to find the particular volume and issue of the journal (or find it on the shelf for print journals). You're done.
If the journal isn't in JumboSearch (or is, but not for the correct year), then the library doesn't have the article. But all is not lost! Proceed to the next step.
Just because the library doesn't have access to a book or article, it doesn't mean they can't get it for you.
You can request the book or article through Interlibrary Loan (linked below). The first time you do so, you will need to register with Illiad, Tufts' interlibrary loan system. In most cases the library will be able to find the item at a different library and get it to you. For articles or book chapters they can often get an online copy in just a few days; for books they will often get the physical book, which may take a bit longer.
Especially in the case of books, if it is an item that you think will be of more general interest to students and faculty at Tufts, you can recommend the library purchase it.
Finally, as with any library question, if you have a special case or need additional assistance, you can contact a librarian, who would be happy to assist you using the link below.