The Patient Experience

Master the art of conducting a medical interview and in the process hone your communication skills. The authors have also created a downloadable interview organizer that can be used as a management tool for their first interviews.

The Medical Interview by Drs. Steven A. Cole and Julian Bird equips you to communicate effectively with your patients so you can provide optimal care This best-selling, widely adopted resource presents a practical, systematic approach to honing your basic interviewing skills and managing common challenging communicating situations. Its Three-Function Approach - "Build the Relationship," "Assess and Understand," and Collaborative Management" offers straightforward tasks, behaviors, and skills that can be easily mastered, making this an ideal learning tool for beginners and a valuable reference for experienced healthcare professionals.Effectively meet a full range of communication challenges including language and cultural barriers, sexual issues, elderly patients, breaking bad news, and non-adherence.

Written by physicians skilled at coaching colleagues in physician-patient communication, this pocket guide presents practical strategies for handling a wide variety of difficult patient interviews. Each chapter presents a hypothetical scenario, describes effective communication techniques for each phase of the interaction, and identifies pitfalls to avoid. The presentation includes examples of physician-patient dialogue, illustrations showing body language, and key references. This edition includes new chapters on caring for physician-patients, communicating with colleagues, disclosing unexpected outcomes and medical errors, shared decision making and informed consent, and teaching communication skills. Other new chapters describe clinical attitudes such as patience, curiosity, and hope.

The medical interview is a core clinical skill. It is the medium of doctor-patient communication and relationship, the most important single source of diagnostic data, and the means through which the physician elicits the patient's cooperation in the processes of care. This book draws together a wealth of research and scholarship concerning the medical interview and structures the large domain of knowledge addressing the medical interview and related skills. The book begins with general aspects of the interview, then focuses on specific situations and types of interviews, and finally, covers ethics, teaching, evaluation, research, and resources.

This volume is about the doctor-patient relationship and how that is established primarily through the medical interview. The author emphasizes the difference between the illness - and the patient's disease as seen by the doctor.

For the highest quality patient care, medical professionals need confidence in their skills with the patient interview. THE CLINICAL ENCOUNTER: A GUIDE TO THE MEDICAL INTERVIEW AND CASE PRESENTATION provides the tools and practical guidelines needed for clinical practice. Part I addresses the basics in the medical interview. Part II focuses on advanced topics and problems that students and physicians may encounter on a daily basis. It features doctor-patient dialogues and vignettes on how to act and respond in any patient encounter in a respectful, caring way. The authors' clear writing style and specific suggestions offer guidance for easing difficult and sensitive situations relevant to day-to-day clinical settings. Features clear, easy to read writing style to facilitate understanding and aid in improved patient interactions. Divides topics into essential and advanced topics which allows user to access topics of immediate need. Provides boxes and tables to summarize important topics for quick access and retrieval of information. Describes situations that most physicians will likely encounter in practice to make content relevant and extremely useful. Provides interesting quotations from famous and not so famous for meaningful comments and humor to a serious topic Features thoughtful text with warm, caring, respectful guidance for patient interaction to help healthcare professionals be human, not just rushed, fact-finders. Provides practical examples and sample questions and statements to help patient feel comfortable and doctor obtain needed information to give user ideas for every situation of how and what to say to build confidence and skill when talking with patients.