Getting IT Help
Ask for help with hardware, software and Tufts systems in a variety of ways:
Office 365 and Tufts Email
Download Microsoft Office apps (Word, Excel, PowerPoint) and set up your Tufts email. Official Fletcher and Tufts emails will be sent to your tufts.edu account. Don’t miss out on an important message from a professor! Check your Tufts email regularly, or forward your Tufts account to another email account by going to https://tuftstools.tufts.edu.
Canvas is Tufts’ online tool designed to facilitate teaching, learning, and assessment. Faculty post their syllabi and course readings on Canvas.
Computers, printers, and scanners are located in the Ginn Library and Mugar Computer Lab. Black and white print-outs cost .10 cents per sheet single-sided to print, and .15 cents per sheet for double-sided. Add value to your Tufts ID for printing with a credit card at http://www.jumbocash.net or with cash at the kiosk in the library. You can download drivers on your laptop to print to the public printers.
Box Cloud Storage
Box is a private storage resource available to the Tufts community. Box accounts are accessible from any computer, tablet or mobile device with an Internet connection.
Workshops, Training and Web-based Learning
Ginn library and IT staff facilitate a variety of workshops in the Mugar Computer Lab. You may also sign up for a Lynda.com account to participate in web-based, self-paced technology training.
SIS is the system of record for student academic, biographical, and financial information. All students and faculty have access. For questions about SIS or to report a problem, email FletcherRegistrar@tufts.edu.
Computer Safety and Responsibility
Viruses and malicious software can damage your computer; make sure you have anti-virus software installed. Also, it is illegal in the US to share music and movie files without the owner’s consent. If caught, you could face stringent fines and lose your network privileges. Uninstall and do not use peer-to-peer (P2P) programs (e.g. BitTorrent). You are responsible for understanding copyright law pertaining to sharing music and movie files and Tufts’ expectations about responsible use.